FAQ

How can I use elastic laces?

In our manual you will find the step-by-step plan to correctly install elastic laces in your shoes. Every order also receives a physical manual, so you don't have to worry about this!

What is the length of one elastic lace?

Each elastic lace is 100 cm long. This is long enough, because you don't have to tie a bow. You even cut a piece off, so that 100 cm is more than enough.

Why are untied laces better than regular laces with a tie?

Laces without ties have become so popular in recent years for a reason. The benefits it brings are endless, to name a few: Saving time, money and a lot of hassle, always comfortable in your shoes, even while walking and a nicer look of your shoes without unsightly long loops.

When will my order be delivered?

If you order before 4:00 PM , your order will be delivered the next day , orders are not delivered on Sundays and Mondays. Orders outside the Netherlands may differ from the above information. In some cases, orders within the Netherlands may also deviate from the delivery promise because our transport partner PostNL can deliver the orders a day later on some days due to busy times or certain circumstances. For more information view our shipping policy

What are the shipping costs?

Order within the Netherlands

Order under €20: €2.50

Order above €20: For free

Order abroad

Order under €25: €4.50

Order over €25: For free

How can I return an order

You have the right to cancel your order up to 30 days after receipt without giving any reason. You have 30 days after cancellation to return your product.

Return procedure

1. You let us know that you want to return the order. This can be done in the following ways:

By e-mail: info@agletess.nl

2. You will receive a return label by email.

You can print the return label yourself or have it printed easily at a PostNL point.

3.Hand in your return at a PostNL Parcel Point near you!

4. You will receive the order amount within 4-7 days.

For more information, view the right of withdrawal here